Privacy Policy
We respect your privacy. This document outlines what data we collect, how we use it, with whom we share it, your rights over your data, and the security measures we implement. If you wish to request access, correction, or deletion of your data, please contact us via [email protected].
1. Introduction
Welcome to tactiq.co. Your data privacy and security are important to us. This Privacy Policy explains our practices for collecting, using, and disclosing Personal Data when you visit and use our services (website, applications, or related services). By accessing or using our services, you agree to the practices described here. If you do not agree, please stop using our services and contact us for assistance.
Note: This policy is general and based on common data handling practices. For legal certainty or compliance with specific regulations (e.g., GDPR, CCPA), we recommend review by legal counsel.
2. Who We Are
Site owner: Tactiq (tactiq.co)
Privacy Contact:
Email: [email protected]
Office Address: Jl. Raya Sengkaling No. 188, Jetis, Mulyoagung, Kec. Dau, Kabupaten Malang, East Java 65153
This policy applies to all services operated by tactiq.co unless otherwise stated.
3. Key Definitions
Personal Data: Information that can identify an individual, such as full name, email address, or phone number.
User / You: Anyone visiting or using tactiq.co services.
Processing: Any action performed on data, including collection, storage, editing, deletion, or transfer.
Third Parties: Entities other than tactiq.co that assist in providing services (e.g., hosting providers, payment gateways, analytics services).
4. Types of Data We Collect
4.1 Data You Provide Directly
Full name
Email address
Phone number
Payment information (if you make a transaction) — only if necessary and processed via secure payment providers
Content in messages or forms you submit (e.g., inquiries, uploaded files)
4.2 Data Collected Automatically
IP address
Device and browser information (user agent, device type, OS)
Pages visited, access times, activity logs (server logs)
Cookies, pixels, and other tracking technologies.
4.3 Data from Third Parties
If you sign in using third-party services (e.g., Google, Facebook), we may receive basic profile information (name, email) subject to your granted permissions.
4.4 Sensitive Data
Generally, we do not request sensitive data (e.g., race, religion, health, biometric data). If needed for specific features, we will notify you separately and obtain explicit consent.
5. Purposes & Legal Basis for Processing
We process your data for the following purposes, with applicable legal grounds (where relevant, e.g., for EU users):
Provision & maintenance of services: Operate site and account functions. (Legal basis: contract performance / legitimate interest)
Communications: Respond to inquiries, send service notifications or account updates. (Contract / consent)
Payments & billing: Process transactions and invoicing. (Contract performance)
Personalization & user experience: Show relevant content. (Consent / legitimate interest)
Analytics & product improvement: Understand usage, analyze performance. (Legitimate interest / consent)
Marketing: Send promotions or newsletters (only if you consented). (Consent)
Security & fraud prevention: Detect and prevent harmful activity. (Legitimate interest)
Legal compliance: Fulfill legal obligations or official requests. (Legal obligation)
6. Disclosure & Recipients of Your Data
We may share Personal Data with:
Service providers (vendors): e.g., hosting, payment, email services, analytics, customer support tools, with access limited to what’s necessary to provide services.
Legal/authoritative parties: If required by law, court order, or official request.
Business transfers: In merges, acquisitions, or asset sales—your data may be part of transfers; we will notify users when possible.
We carefully select vendors and enforce processing agreements with them.
7. Cookies & Tracking Technologies
Tactiq.co uses cookies and similar technologies to enhance user experience and analyze site usage. We use these types of cookies:
Essential / Strictly necessary: Required for site functionality.
Performance / Analytics: Collect anonymous data on visits and usage.
Functional: Remember user preferences.
Advertising / Targeting: (If used) Show relevant ads.
You can control or reject cookies via browser settings. Preference options are provided on the site for non-essential cookies. Rejecting non-essential cookies may affect site functionality.
8. Storage & Retention Periods
We retain Personal Data for as long as necessary to fulfill collection purposes or legal obligations. Examples (illustrative only):
Account & profile data: While account is active + administrative retention (e.g., 2–5 years)
Communication data (emails, support tickets): 2 years
Server logs & analytics data: 1 year (or as operationally needed)
Transaction & billing data: 5 years or as required by tax regulations
Please confirm with us if you require specific retention periods.
9. Data Security
We implement technical and organizational measures to protect your data, including:
TLS/HTTPS encryption during transmission
Role-based access control
Regular backups and security monitoring
Confidentiality agreements with staff and vendors
Despite efforts, no system is completely secure. In case of a significant data breach, we will notify users and authorities as required by law.
10. International Data Transfers
Data may be processed or stored in other countries (e.g., servers hosted outside Indonesia). If data is transferred abroad, we will ensure that adequate protection mechanisms are in place (e.g., contractual agreements, data protection clauses).
If you need information about the specific destination country of the transfer, please contact [email protected]
11. User Rights
Depending on the jurisdiction, you may have the following rights regarding Personal Data:
The right to access the data we hold about you
The right to request correction of inaccurate data
The right to request deletion of data (right to be forgotten)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time (without affecting prior processing)
The right to file complaints with data protection authorities
How to submit a request
Send an email to [email protected] with the subject: “Personal Data Request” and explain the type of request. Include identification information (name, registered email) so we can verify ownership of the data. For security reasons, we may request additional proof of identity.
We will respond to requests within a reasonable timeframe in accordance with applicable regulations (e.g., within 30 days for GDPR, if relevant).
12. Children’s Policy
Our services are not intended for children under 13 years old (or the minimum legal age in your jurisdiction). We do not knowingly collect Personal Data from children. If we discover or are notified that we have collected such data without parental/guardian consent, we will take steps to delete it immediately.
13. Links to Third-Party Sites
Our site may contain links to third-party websites. Tactiq.co is not responsible for the privacy practices of those other sites. We encourage you to read the privacy policies of any website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be notified by updating the “Effective Date” above. For material changes, we will provide reasonable notice (e.g., by email to registered users or through a banner notification upon login).
Your continued use of the services after changes means you accept the updated terms.
15. Contact
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]
Office Address: Jl. Raya Sengkaling No. 188, Jetis, Mulyoagung, Kec. Dau, Kabupaten Malang, East Java 65153